Electrical issue of my Genesis GV70

[sherwin143!]

I'm at my wit's end with my 2023 GV70. Two weeks ago, the car suddenly lost all power, and the instrument cluster went completely dark. I had to limp home and then had it towed to the dealership.
The service center has been a complete nightmare. They've replaced the CAN bus and fuse box, but the issue persists. They're now sending diagnostic data to the manufacturer, but there's no clear timeline for a fix.

To make matters worse, the dealership has been incredibly unhelpful. They initially promised a loaner but later reneged on that promise. I've been forced to rent a car at my own expense, with the vague promise of reimbursement.

Has anyone else experienced similar issues with their GV70 or other Genesis models?

 

[NaleseanAldi]

Man, that’s a total bummer! It’s unacceptable that they didn’t offer you a loaner, especially considering the inconvenience. I’ve heard a few similar stories lately, so it might be worth checking if there’s a known issue with this specific model. Fingers crossed you get it sorted out quickly.

 

[Lbutera036]

I'm at my wit's end with my 2023 GV70. Two weeks ago, the car suddenly lost all power, and the instrument cluster went completely dark. I had to limp home and then had it towed to the dealership.
The service center has been a complete nightmare. They've replaced the CAN bus and fuse box, but the issue persists. They're now sending diagnostic data to the manufacturer, but there's no clear timeline for a fix.

To make matters worse, the dealership has been incredibly unhelpful. They initially promised a loaner but later reneged on that promise. I've been forced to rent a car at my own expense, with the vague promise of reimbursement.

Has anyone else experienced similar issues with their GV70 or other Genesis models?

Have you communicated with the dealership's managing partner or owner? Customer communication should be their priority.


I presume that this dealership has a Google and Facebook review page? I’d send them a message there and replies to their posts on their social media profiles as a last resort.
Social media is a powerful instrument for customer service..

 

[musicl0ver]

@sherwin143! The owner or managing partner should be able to resolve your situation. Remember to maintain a professional yet assertive tone in your communications. It's also a good idea to document all concerns via email to create a paper trail for reference.