Horrible customer service of Genesis GV60

[limit-mission]

Anyone else having a nightmare with Genesis customer service? My new GV60 is great, but dealing with them is a total headache. Delivery issues still haven't been resolved, and the "purchase satisfaction survey" is a joke. Can't get ahold of anyone important, just passed around like a hot potato. Feeling like I'm wasting my time with case managers who never answer. This is my fifth car purchase and I've never experienced such crap customer service. How do you actually reach someone who can help?

 

[lazy_boy]

Idk what's with them. It looks like they don't want people to buy their cars LOL

 

[Icookrealms3]

Anyone else having a nightmare with Genesis customer service? My new GV60 is great, but dealing with them is a total headache. Delivery issues still haven't been resolved, and the "purchase satisfaction survey" is a joke. Can't get ahold of anyone important, just passed around like a hot potato. Feeling like I'm wasting my time with case managers who never answer. This is my fifth car purchase and I've never experienced such crap customer service. How do you actually reach someone who can help?

I can't relate! I had positive experiences every time. I guess it happens...

 

[Coffeeadicted_1]

Anyone else having a nightmare with Genesis customer service? My new GV60 is great, but dealing with them is a total headache. Delivery issues still haven't been resolved, and the "purchase satisfaction survey" is a joke. Can't get ahold of anyone important, just passed around like a hot potato. Feeling like I'm wasting my time with case managers who never answer. This is my fifth car purchase and I've never experienced such crap customer service. How do you actually reach someone who can help?

Social media comments - they respond to public comments quicker than private messages. But first, why you don't just contact the dealership directly?

 

[Rolly]

It's clear that the management team at this company is more interested in their own success than in the customer's experience. They're not listening to what people are saying about the car.